About Us   Back to Black  have been established 11 years and have gained an excellent reputation for high quality service and value for money. We have many loyal customers from blue chip companies right through to small businesses and private users. We supply quality printer consumables throughout the UK, many of which are recycled on our own premises. Our service is second to none with next day delivery on most products.  Calls are answered directly by a highly qualified sales person, no holding for the right extension.  If you have any suggestions or comments please email us at sales@back2black.co.uk or call on 0116 261 1877 or Fax on 0116 261 1841

Terms And Conditions Making A Purchase Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept Switch, Visa and MasterCard.  You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling  Shipping Charges are charged on orders as follows Inkjet Cartridge orders up to a value of £30.00 - Add £2.95 Other product orders up to a value of £75.00 - add £7.95 Orders above these values FREE

Delivery Schedule  We will normally send your order out the same working day if it is placed before 12 noon.  Orders placed over the Christmas period will be sent out upon our return.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Cancellation  Cancellation of an order to Back To Black must be confirmed in writing by Fax, Letter or email.

Returns Customers wishing to return goods to Back To Black for whatever reason must first contact the returns department during normal working hours within 30 days of invoice date to obtain a Back To Black Customer Returns Authorisation form.  This form must be returned with details of invoice number, date details and quantity of goods wishing to be returned and reasons for the return.  Subject to Back To Black's sole discretion a customer returns Authorisation form will be generated and faxed/posted to the customer and will be valid for 14 days.  This form will include a customer returns number (CRN).  This must be clearly displayed on all parcels being returned.  Returns not displaying a CRN will be refused by Back To Black. The customer is responsible for the return of all such goods to Back to Black.  Each "faulty" product must be clearly marked with its defect and clearly associated with the evidence of defect e.g printout.  The issue of a customer returns number is not an agreement to credit.  All products returned under complaint will be returned to the OEM for examination prior to any credit agreement which may result in a delay.

Tax Charges  For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Reservation of Title The supplier reserves title to the goods until all outstanding debt in respect thereof has been discharged and only then will full title pass to the customer.  The risk in the goods shall pass to the customer on delivery.

Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the internet.  All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Anti Fraud safeguards are in place and Back To Black will pursue prosecution for any fraudulent orders placed.

Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. While Back to Black shall make every effort to effect fast delivery they shall not be held liable for lost profits, loss of business or any consequential, special, indirect or punitive damages, or claim by any third party.  The customer shall inspect the goods on receipt and within 7 days advise Back to Black of any shortages or defect in either material or workmanship.  This does not affect your statutory rights as a consumer. Indemnity-  The customer shall indemnify the supplier in respect of all damages, injury or loss to any person or property and against all actions, suits, demands, charges or expenses in connection thereto arising from the condition or use of the goods in the event (and to the extent that the damage, injury or loss shall have been occasioned partly or wholly by the carelessness of the customer or his servants, invitees or agents or by any breach by the customer of its obligations to Back to Black hereunder).  All Manufacturers names are names for compatibility reasons only and belong to their respective owners.

Reaching Us  If you need to reach us, please email us on sales@back2black.co.uk  alternatively, you can call on 0116 261 1817 or fax us on 0116 261 1841 or write to us at 55 Barkby Road, Leicester, LE4 9HN.

Privacy Policy Back to Black do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item and to store delivery addresses for administration purposes.