These terms and conditions set out the basis on which you can use our website and place orders for items from Back to Black Ltd. By using this site and placing an order, you are agreeing to our terms and conditions.

CONDITIONS OF SUPPLY

The supply of goods by Back to Black Ltd ('the seller') shall be subject to and conditional upon acceptance of the following terms and conditions which shall apply notwithstanding any purported waiver, expressed or implied, by or on behalf of the seller. Where there is any conflict between these conditions and any proposed by the buyer of the goods ('the buyer') these terms and conditions shall apply. Any condition which the buyer wishes to apply on any supply of goods must be specifically agreed in writing by the seller.

1. PASSING OF PROPERTY

The risk in the goods supplied shall pass to the buyer on delivery into the buyer's possession or to the carrier or place of delivery nominated by the buyer and the seller shall be under no liability whatsoever for any loss or damage occurring thereafter.

2. DAMAGE OR LOSS OF GOODS IN TRANSIT

Responsibility for damage to or loss of goods in transit prior to the passing of the risk in the goods will only be accepted by the seller if the buyer notifies the seller within two working days of delivery in the case of damage or within two working days from the date of receipt of invoice in the case of loss or non-delivery. Claims for shortages or damage will not be accepted after a clear receipt has been given to the seller or the seller's agent. If goods cannot be examined on delivery, delivery sheets or documents presented to the buyer should be signed 'Unexamined' and any damage or shortage discovered after examination of the goods notified in writing to the seller within two working days after delivery.

To eliminate errors with short supply, Back to Black Ltd maintains records of the weights of each item in the order and total weight of the order.  The total weight is compared with the calculated weight of each item in the order.  This quickly confirms if items have been missed out before despatch.

3. TITLE

Notwithstanding condition 1, the title of goods supplied and the equitable ownership shall remain with the seller until full payment has been received by the seller for all monies due in respect of the goods supplied.

4. PRICES

All prices quoted by the seller are subject to alteration without notice unless otherwise expressly agreed in writing by the seller or stated expressly in the form of tender issued by the buyer.

5. VALUE ADDED TAX

All prices quoted by the seller are exclusive of VAT, which shall be charged on invoices at the rate in force. The tax status of the buyer shall be a matter between the buyer and the appropriate tax authority.

6. SPECIFICATION

Where products are manufactured or adapted to the buyer's own specification the seller accepts no responsibility as regards the fitness for purpose of the products so supplied, and those goods are not returnable for credit without the specific prior written agreement of the seller.

7. ALTERNATIVE PRODUCTS

The seller reserves the right, should circumstance dictate, to supply a product of a specification that differs from that detailed in the catalogue. In such cases every effort would be made to supply a product of at least the same quality.

8. DELIVERY

The seller accepts no liability for any loss, damages or expenses arising from the late delivery of goods by the seller, its agents or its agents' carriers due to any cause whatsoever. Any delivery time or date for despatch or delivery date which the seller may specify is accordingly an estimate only and thus should not be relied upon. The seller will however, seek to achieve delivery dates specified as far as it is within its power to do so.
Please note that with large items the price quoted is for delivery to ground floor. Should you have a particular delivery requirement please enquire before placing your order.

Delivery is free on all orders to mainland UK.

BACK ORDERS

If your item is not in stock, we will back order it for you.  You will always be e-mailed with the option to cancel your order if you rather not wait.

CANCELLATIONS

You must confirm in writing by fax, letter or e-mail should you wish to cancel an order. If you wish to change or cancel an order before it has been shipped, please contact our customer service team on 0116 2611817 or e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it .  Please have you order number to hand. If your order has already been shipped please see our returns, refunds and exchange information.

9. PAYMENT

Payment, unless otherwise specifically agreed in writing between the seller and the buyer, where the goods are supplied on credit, is due thirty days from the date of the seller's invoice. Failure on the part of the buyer to pay the seller's invoices in the time stated may result in the seller taking appropriate action to recover the debt, or suspension of the buyer's authority to purchase goods or services from the seller, or a claim from the seller being pursued to recover such interest on the outstanding debt as may be appropriate, or any or all of the aforementioned courses of action as the seller feels appropriate.

All dishonoured cheques will be charged a collection fee of £25.

10. RETURNS POLICY

Before any item is returned you must request a RMA (Return Merchandise Authority) number.  Without a RMA number no returned items will be accepted.  The RMA number will be valid for a period of 14 days from the date of issue.

Should you wish to return a product, please request a RMA number by telephone, e-mail, fax or by writing to us clearly stating your full details, order number and reasons for the return.

All returned goods must have the RMA number marked clearly on the package. RMA requests in excess of 60 days will be at the discretion of 'The Company'

FAULTY GOODS

If in the unlikely event an item is faulty you must report the problem to us within 30 days from original order date.  We can provide you with an RMA number so that the item can be returned for a replacement or refund.

Outside the 30 day period we can provide a RMA so the item can be returned for a repair or a replacement if unable to repair.

Refunds will be issued in the same form as the original payment.  A credit will be issued to the original credit card provided on that specific order.

DAMAGED GOODS

If your order is damaged in transit, please contact us immediately.  Please also retain the original packaging for returning with your order.  A RMA will be issued, valid for 14 days from date of issue.

WRONG ITEM ORDERED

If you purchase the wrong item you must request a RMA number and return the item in its original unopened packaging within 30 days of original purchase.  Once received we can issue a refund or an exchange.

RETURNED ITEMS

It is the responsibility of the customer to pay delivery charges when returning the goods to Back to Black Ltd.  Customers must also ensure they have a proof of delivery for goods returned to us.

Goods that do not have a RMA number clearly displayed or shipped ‘receiver to pay’ will not be accepted, leaving the courier responsible.

Any RMA goods returned and found to be in working order, the customer will be liable for a handling charge of 20% of invoice value or £10.00 whichever is the greater value of the goods.

Any RMA goods returned that are found to be non Back to Black Ltd goods or damaged in transit, these will be returned to be buyer.  A charge will be made to cover these costs.

If any collections are made by Back to Black Ltd we will inform you of the day they will be collected.  It will be the customers’ responsibility to make sure the parcel is available for collection on the stated day. 

Should we have to re-arrange another collection there will be a charge of £10.00 + VAT.

11. GENERAL

In general any dealings which the seller may enter into, including any contracts for the supply of goods which may subsequently be entered into, with other parties including buyers shall be contracted by the conditions 1 to 10 above mentioned. In addition the seller will ensure that no condition which the buyer may seek to impose on any subsequent contract between buyer and seller conflicts with any of the previous conditions under which the seller operates. Should such conflicts be discovered subsequent to the commencement of a contract then the seller reserves the right to terminate without further notice any such agreement, in which case the seller will have no liability in respect of any losses or damage or expenses arising there from.

All brand names & trademarks are the properties of their respective holders and are referred to for descriptive purposes only. We are not associated with any printer or original equipment manufacturer.

In an effort to provide our customers with the most current information, price and availability information is subject to change without notice.

Intellectual Property

To the fullest extent permitted at law, Back to Black Ltd is providing this web site and its contents on an ‘as is’ basis and makes no (and expressly disclaims all) representations or warranties of any kind with respect to this web site or its contents including, without limitation, warranties of merchantability and fitness for a particular purpose, in addition, Back to Black Ltd does not represent or warrant that the information accessible via this web site is accurate, complete or current.

Save in respect of your statutory rights under the Sale of Goods Act 1977 (as amended) and the Unfair Contracts terms Act 1977 and save in respect our guarantee, we shall not be liable to you by reason of any implied warranty, condition or other term, or any duty at common law, or under these terms of our contract with you, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by our negligence) which arise out of or in connection with the supply of the goods or their use by you.